Patient Journey
From seamless booking to thorough consultations, meticulous precare, personalised treatments, attentive aftercare, and follow-up appointments, we’re dedicated to ensuring your journey with us is smooth, comfortable, and rewarding.
Join us as we navigate each stage together, prioritising your well-being and satisfaction every step of the way.
Making a Booking
Your journey with Freyja Medical begins with a consultation, allowing us to understand your concerns and determine the most appropriate course of action.
Whether you are seeking advice about a skin condition, a changing mole, skin surgery, or an aesthetic treatment, our team will help guide you to the most suitable appointment.
Our consultation options include:
Consultation Process
Every consultation begins with listening.
We take the time to understand your concerns, symptoms, treatment goals, and relevant medical history before carrying out a thorough assessment.
Following examination, we will explain our findings, discuss any diagnosis, and outline the treatment options available. Recommendations are tailored to your individual circumstances, preferences, and budget.
We believe patients deserve honest advice and realistic expectations. If a treatment is unlikely to provide meaningful benefit, we will explain why and discuss alternative options where appropriate.
Our focus is always on delivering safe, effective, and evidence-based care.
Undergoing Treatment
Once a treatment plan has been agreed, our team will ensure you are fully informed and prepared before proceeding.
You will receive any necessary pre-treatment information in advance and will have the opportunity to ask questions at every stage of the process.
As part of our commitment to quality and clinical governance, photographs may be taken before and after treatment to help assess outcomes and monitor progress. Consent for educational or marketing use is entirely optional.
Whether you are undergoing a dermatology procedure, skin surgery, or aesthetic treatment, our priority is to ensure you feel informed, comfortable, and confident throughout your care.
Post-Treatment Care
Our care does not end when treatment is completed.
Where follow-up is required, this will be arranged before you leave the clinic. We provide clear aftercare instructions and supporting information to help guide your recovery and maximise treatment effectiveness.
You will receive written aftercare advice by email for easy reference at home, together with details of how to contact us should any concerns arise.
We believe attentive follow-up and clear communication are essential parts of delivering safe, high-quality patient care.
Your Journey, Our Support
At Freyja Medical, we aim to make every stage of your care straightforward, professional, and reassuring.
From your initial enquiry through to treatment and follow-up, our team is available to provide guidance, answer questions, and ensure you feel fully informed about your care.
Many of our patients return to us over a number of years for ongoing skin health management, mole surveillance, treatment of chronic skin conditions, and preventative care.
Our goal is simple: to provide expert advice, effective treatment, and a level of care that earns your trust for the long term.
What types of consultations do you offer?
At Freyja Medical, we offer a range of consultations tailored to your specific needs:
- Dermatology: Consult with our experienced dermatologists for expert advice and treatment plans for various skin conditions.
- Aesthetics: Discuss your aesthetic goals and explore options for non-surgical treatments to enhance your natural beauty.
- Skincare: Receive personalised skincare recommendations and learn about effective routines to improve and maintain your skin health.
- Laser/IP (including patch test): Explore laser and intense pulsed light (IP) treatments for various skin concerns, including hair removal, pigmentation, and vascular issues. Our consultations include patch testing to ensure safety and efficacy.
How can I schedule a consultation at your clinic?
Booking a consultation at Freyja Medical is simple and convenient! You can easily book online here.
Alternatively, if you need further assistance or have any questions, feel free to contact us directly at 01978799688. You can also reach out to us via email at [email protected]. Our friendly team is ready to assist you in scheduling your consultation and answering any queries you may have.
We look forward to helping you embark on your journey to healthier, more radiant skin!
What are your prices?
Our prices vary depending on the specific treatment or service you’re interested in. You can find our price list here.
What is your cancellation policy?
How can I contact you if I have questions or concerns during my patient journey?
If you have any questions or concerns during your patient journey with us, we’re here to help!
You can easily reach out to us by phone at 01978799688 or via email at [email protected].
Our dedicated team is ready to provide assistance and support every step of the way.
Your comfort and satisfaction are our top priorities, so don’t hesitate to contact us whenever you need assistance or guidance!
Schedule your Consultation
Take the first step in achieving your skin goals today.