Patient Journey
From seamless booking to thorough consultations, meticulous precare, personalised treatments, attentive aftercare, and follow-up appointments, we’re dedicated to ensuring your journey with us is smooth, comfortable, and rewarding.
Join us as we navigate each stage together, prioritising your well-being and satisfaction every step of the way.
Making a Booking
Embark on your skincare journey with us by scheduling a consultation—a vital step towards understanding your skin needs.
During this session, we’ll delve into your goals, conduct a thorough assessment, and perform a medical check. By understanding your needs and aspirations, we can tailor our treatments to best suit you. Our range of consultations includes:
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Dermatology
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Aesthetics
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Skincare
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Laser/IPL (including patch test)
It’s all about ensuring your journey with us is as personalised and effective as possible.
Making a booking is easy! You can book online here, or for further assistance contact us directly on 01978799688 or email us at [email protected].
Consultation Process
During your consultation at Freyja Medical, openly discuss your skin concerns and medical history. Following a thorough skin assessment, we’ll tailor treatments to your needs and explain options considering your preferences and budget.
We believe in recommending the best treatments tailored to you; if a treatment isn’t suitable, we’ll discuss why.
We do not believe in hard-selling; we’ll only treat where necessary to enhance your natural features.
Undergoing Treatment
Before undergoing treatment at Freyja Medical, we ensure you’re well-prepared and informed every step of the way.
Between your initial consultation and first treatment, we’ll keep in touch with any necessary precare information. Feel free to reach out anytime with questions.
It’s our clinic policy to photograph all patients before and after treatment to assess effectiveness. You have the option to consent to share these images, but it’s not compulsory.
We’ll also allocate time before treatment for any additional questions or concerns you may have.
Post-Treatment Care
At Freyja Medical, our commitment to your well-being extends beyond treatment.
After your procedure, if a follow-up appointment is necessary, we’ll arrange it before you leave the clinic.
During your treatment appointment, we thoroughly discuss all aspects of aftercare, but we’ll also email you a copy for easy reference during your recovery. Utilising these materials is crucial for your safety and optimal results.
In addition to covering post-treatment steps, they include valuable tips to help you maximise your outcome!
Your journey to rejuvenation doesn’t end with treatment—it continues with attentive post-care support from our team.
Your Journey, Our Support
At Freyja Medical, we prioritise your comfort and confidence throughout every stage of your patient journey. Whether you have questions about treatment, need to reschedule, or anything else, we’re always here to assist.
Our commitment to your satisfaction means you can feel supported and informed from your initial consultation to your final follow-up appointment.
Your journey with us is about more than just treatments—it’s about trust, care, and empowerment every step of the way.
What types of consultations do you offer?
At Freyja Medical, we offer a range of consultations tailored to your specific needs:
- Dermatology: Consult with our experienced dermatologists for expert advice and treatment plans for various skin conditions.
- Aesthetics: Discuss your aesthetic goals and explore options for non-surgical treatments to enhance your natural beauty.
- Skincare: Receive personalised skincare recommendations and learn about effective routines to improve and maintain your skin health.
- Laser/IP (including patch test): Explore laser and intense pulsed light (IP) treatments for various skin concerns, including hair removal, pigmentation, and vascular issues. Our consultations include patch testing to ensure safety and efficacy.
How can I schedule a consultation at your clinic?
Booking a consultation at Freyja Medical is simple and convenient! You can easily book online here.
Alternatively, if you need further assistance or have any questions, feel free to contact us directly at 01978799688. You can also reach out to us via email at [email protected]. Our friendly team is ready to assist you in scheduling your consultation and answering any queries you may have.
We look forward to helping you embark on your journey to healthier, more radiant skin!
What are your prices?
Our prices vary depending on the specific treatment or service you’re interested in. You can find our price list here.
What is your cancellation policy?
Our cancellation policy requires a fully refundable £25 deposit for consultations, which can be returned or used towards treatments.
Please notify us at least 48 hours before your appointment to avoid forfeiting the deposit.
This policy ensures fair scheduling and availability for all patients. Click here to learn more about our cancellation policy.
How can I contact you if I have questions or concerns during my patient journey?
If you have any questions or concerns during your patient journey with us, we’re here to help!
You can easily reach out to us by phone at 01978799688 or via email at [email protected].
Our dedicated team is ready to provide assistance and support every step of the way.
Your comfort and satisfaction are our top priorities, so don’t hesitate to contact us whenever you need assistance or guidance!
Schedule your Consultation
Take the first step in achieving your skin goals today.