Who we are
Our website address is: https://freyjamedical.com.
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Terms & conditions of service
Set out below are the terms on which Beechwood Medical Ltd (trading as Freyja Medical) provides service to its clients. Please ensure that you have read and fully understood them prior to booking any consultation or treatment.
Deposit and Cancellation Policy
Booking a consultation: -We take a fully refundable deposit of £25 for all our consultations including those that are free of charge. Longer or more expensive procedures are bookable at larger deposits, as listed on our website. Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment. Failure to give the full notice will result in the deposit being taken by the clinic. This allows us to manage our diaries and offer the appointment time to another patient. Your deposit can be refunded in the clinic or used against treatment or product.
The £25 booking fee for free consults can be returned after your appointment or used against booked treatments. Consultation fees for aesthetic consultations can also be used against booked treatments but cannot be refunded. Consultations with a doctor involving assessment or advice on dermatological concerns, such as moles, acne, rosacea etc. are charged at our normal consultation fee and this fee cannot be used against booked treatments.
Booking treatment off a pre-paid course:
Should you need to cancel or reschedule we kindly ask that you call us no later than 48 hours before your appointment. Failure to give the full notice will result in the treatment being redeemed by the clinic. This allows us to manage our diaries and offer the appointment time to another patient.
We will continue to operate our 48-hour cancellation policy, however, if you are exhibiting any COVID-19 symptoms, we ask that you contact us as soon as possible to re-arrange your appointment on 01978 799688.
Appointments and cancellations
All doctors, nurses and therapists at Freyja Medical are trained and approved in accordance with the company’s treatment protocols and therefore the business does not guarantee continued treatment with a named doctor, nurse, or therapist.
If you are unable to attend your appointment, please contact us immediately on 01978 799688. We will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of the treatment from your value pack or deposit being redeemed.
Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
To allow for social distancing all clients are asked to arrive only 5 minutes prior to your appointment. We reserve the right to cancel or postpone a consultation or treatment, if you present with what appears to be COVID 19 symptoms.
The clinic will operate a controlled entry system to manage the number of people entering our clinics. We will also need to limit the numbers in our waiting rooms. If the clinic reaches the maximum capacity to allow social distancing, you may be asked to wait in your car until your practitioner is ready.
Late arrival may result in reduced treatment time or forfeiting of the appointment. Freyja Medical will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
To reduce the contact time with your practitioner we ask that you are prepared for your treatment:
- Face Treatments: All make-up removed prior to treatment
- Laser hair removal or laser tattoo removal: Area shaved, and hair removed prior to treatment
You will be asked to comply with our Safety Guidelines which includes wearing a mask (which will be provided on arrival), having your temperature taken and sanitising your hands-on arrival.
To support our Safety Guidelines and allow social distancing we request that you attend the clinic on your own. If you require another adult to be present, this must be agreed in advance with the Clinic.
Credit card details, deposits, and payments
To secure an appointment with Freyja a deposit is required.
For an appointment with a doctor: a deposit of £25 will be charged at the time of booking, to secure the appointment.
For an appointment with a nurse or therapist: a deposit of £25 will be charged to your credit or debit card at the time of booking, to secure the appointment.
For any subsequent individual treatments up to the value of £350 a deposit of £25 will be charged and for any subsequent individual treatments over the value of £350, a deposit of £25 will be charged at the time of booking. Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity Freyja Medical reserves the right to withhold the deposit.
These charges will not be applied to clients booking an appointment from their existing value package of treatment.
Prices may vary by clinic. Please refer to the price list on the website for your chosen clinic or contact your clinic for their price list.
Courses of treatments
All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
Courses of 6 paid over 6 months:
Packages/Value packs are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
All pre-paid treatment packages impacted by COVID-19 will be extended by the period impacted.
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
It is the client’s responsibility to ensure that he or she provides us with all the relevant medical details prior to each treatment. If you or a member of your household has symptoms of COVID-19 and/or tested positive for COVID-19 you must not attend the clinic.
If a member of your household develops COVID-19 symptoms or tests positive 14 days post your appointment, you must follow the government guidelines and let us know.
If you are deemed by the government to be on the at-risk group during COVID-19, you should not attend the clinic until the government guidance advises you to do so.
The company will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
Clients will be required to read and agree to the COVID-19 risk consent form prior to treatment. We are unable to provide any treatment without your consent.
For your safety and that of others we ask that you read and adhere to the Safety Guidelines, for your treatment to be carried out.
It is the client’s responsibility to ensure that he or she provide us with all relevant medical details prior to each treatment. The business will not be liable for any damage that occurs because of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Freyja Medical regarding the care of a treated area. Nothing in these terms of business shall exclude or limit the business’s liability for death or any personal injury resulting from negligence.
Your right to complain
Beechwood Medical Ltd (T/A Freyja Medical) endeavours to treat all its clients appropriately, compassionately, and fairly. If, however, you have an issue with any matter in relation to your treatment you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help and support you through the process.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within five working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.
If your complaint is treatment related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team. The objective of this is to provide an explanation or a solution to your concerns. The company aims to furnish you with a full written response within 28 working days or where this is not possible, an explanation as to the cause of the delay.
Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. If the complaint is service related this will normally be the Director. If the complaint is of clinical nature this will be the Head of Medical Standards. The complaint will be further reviewed within 28 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.
£10 off treatment voucher
Not to be used in conjunction with any other offer or promotion.
Applicable to new and existing clients.
One voucher per person.
The voucher should be surrendered upon purchase of the treatment.
Offer applies to single, and courses of Practitioner led treatments with minimum spend of £80.
Offer can only be used on treatments.
Offer is subject to patient suitability for treatment.
Voucher is non transferrable and cannot be exchanged for money.
10% discount for NHS
10% discount applicable to a single treatment or course of treatments.
Discount can be used on any practitioner led treatments.
Not to be used in conjunction with any other offer or promotion.
Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card.
Validation required when treatment purchased.
Offer available to new and existing clients.
Beechwood Medical Ltd (T/A Freyja Medical) reserves the right to withdraw any offers at any time.