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How We Work

Our number one concern is the well-being and safety of our patients. We pride ourselves on an outstanding customer experience and on providing our staff with a happy work-place. It’s all about giving you ample time to explain your concerns as well as allowing our staff to carry out treatments in a relaxed, clinically safe environment.

Beginning Your Journey

When you visit Freyja Medical for your initial consultation, you will be assessed by one of the medical directors, whose first goal is to truly understand your motivation for seeking advice.

The consultation process includes taking a thorough medical history and an examination of your skin including a mole-check using advanced dermoscopy of the areas to be treated. Any contra-indications to specific treatments will be considered. You will be provided with written information, including likely benefits, cost and possible risks and downtime.

Wonderful staff, wonderful service, have already booked my next treatment. Highly recommend.

J. S.

Start your Skin Journey

Book a Consultation Online

Our Directors

Dr. James Dean and Dr. Keli Thorsteinsson co-founded Freyja Medical in 2017 and since have been committed to the well-being and safety of their clients as well as providing top quality aesthetic practices.

Dr. James Dean

An experienced skin specialist doctor and author of the book on medical aesthetics ‘More Than Skin Deep’, Dr James Dean has helped thousands of people both in his NHS dermatology work and in over a decade of aesthetic medical practice.

Having co-founded Freyja Medical Clinic in 2017, he continues to develop this established and successful medical aesthetics clinic combining all the best elements of his experience in dermatology with the latest developments in cosmetic medicine. Dr Dean is passionate about supporting the training of the next generation of skin doctors with his Honorary Tutor role at Cardiff University on the postgraduate dermatology course, as well as continuing his clinical practice in the NHS.

Dr. Keli Thorsteinsson

Dr Thorsteinsson is a specialist in dermatology, skin cancer diagnosis, reconstructive surgery, and aesthetic medicine. He has successfully carried out many thousands of skin procedures on NHS and private patients over the past decade.

He has written educational material for various medical publications including the British Medical Journal Learning and undertaken teaching for the Cardiff Diploma in Practical Dermatology and medical students at Keele University. He is co-founder and director of the Freyja Medical Clinic in Wrexham. Originally from Iceland, he enjoys outdoor pursuits including skiing, diving, mountain biking, and motorcycling. He lives with his wife and two daughters in Shropshire.

Nia - Nurse

Our Practice Nurse Nia, combines her role at Freyja with her NHS Nursing Job, so she's a natural at multitasking! She completed her BA (Hons) degree in Health Studies in Manchester and Postgraduate certificate in Management at Lampeter (where she met her future husband).

In 2001 Nia qualified as a Nurse and worked locally, before heading for the bright lights of London for a few years. On her return to North Wales she worked in local GP practices. Nia is an original member of the Freyja team, and is the undisputed arm wrestling champion (much to James and Keli's horror). Outside work, Nia enjoys travelling, the gym and looking after her ever expanding family of pets.

Nicki - PA to the Directors

I’m Nicki, Dr Dean and Dr Thorsteinsson’s Personal Assistant which basically means I get to boss them around! I have worked in the medical industry for 20+ years in various administrative roles. I love my job and couldn’t imagine doing anything else.

Outside work I enjoy spending time with family and friends, which usually involves food, as eating is my favourite hobby! As a family, we enjoy walking our dog and travelling.

I am very loyal, honest and hard-working. I believe in treating people how you would want to be treated yourself and I always try to see the best in people.

Catherine - Receptionist

Hi I'm Catherine, I started at Freyja in Feb 2018 as reception cover on a Saturday. I enjoyed the role so much that I quit my day job of 16 years in the civil service - to work full-time at Freyja. My role is front-of-house/reception/barista and generally making all our lovely customers welcome.

In my previous roles, a was Assistant Manager at Lunn Poly and before that I completed my BA (Hons) degree in Swansea in Conservation and Planning. I enjoy spin classes, football (watching not playing), planning my next holiday, reading, and a glass of Malbec.

Lauren - Client Care and Marketing Assistant

Hi, I’m Lauren, and I am the Client care and Marketing Assistant here at Freyja.

I am a bubbly, fun-loving person who likes to laugh at pretty much everything, and I don’t like taking life too seriously. When I’m not working, I like to spend time with my family, walking and biking.

I am a mum to one daughter, step mum to another (god help with two girls) and I am a fur-baby mum to a cocker spaniel Rosie - The favourite (just don’t tell the others).

Heidi - Clinic Administrator

Hi, I’m Heidi and I’m excited to be part of the Freyja team as a Clinic Administrator. Before joining Freyja I spent 11 years experiencing both sales and purchase ledger departments at a large local agricultural company. Most of my work takes place in the back office with the accounts side but I do escape every so often to help out on reception! At home, I’m kept busy with my 9-year-old daughter and 4-year-old son with crafts and outdoor activities. We love to get out walking our chocolate Labrador Freddie. My other loves include good food and wine. To keep healthy, I love to go for a good run and participate in organised local events.

Regulated Treatment

Freyja is regulated by Healthcare Inspectorate Wales (HIW) and our doctors by the General Medical Council, which produces specific guidance on cosmetic interventions. The Clinic is required by law to adhere to the regulations laid down by these government bodies. The clinic scored 100% in the latest inspections by HIW in 2019

No Commitment

Our aim in consulting with patients is to provide no pressure or force any commitment to treatment. We want to educate and inform anyone who comes to Freyja Medical. We rarely ever carry out treatments on the day of your initial assessment. This is so you can consider your options and cost carefully, and to help you make sure you can plan any downtime.

Start Your Freyja Journey Here

Fill out our online form to book an assessment with one of our Medical Directors