Table of Contents
Privacy Policy:
Who We Are
Our website address is: https://freyjamedical.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service.
Terms & Conditions of Service
Last updated: 13/01/2025
Set out below are the terms on which Beechwood Medical Ltd (trading as Freyja Medical) provides service to its clients. Please ensure that you have read and fully understood them prior to booking any consultation or treatment.
Deposit and Cancellation Policy
To secure an appointment with us, a £50 deposit is required at the time of booking. Please note that we are unable to confirm or hold any appointments without this deposit being paid. Customers can make their deposit payment either:
- Over the phone, or
- Via a secure payment link sent to their email address
All payment links must be completed by the end of the same working day. If the deposit is not received within this timeframe, the booking will be automatically cancelled from our system.
The £50 deposit will be applied towards your appointment. Alternatively, you may choose to leave the deposit on your account to use for future bookings, helping to avoid the need to repay each time.
A fully refundable £50 deposit is required to secure all consultations, including those offered free of charge. Longer or higher-value procedures may require a larger deposit, as outlined on our website.
Cancellations & Rescheduling
If you need to cancel or reschedule your appointment, we kindly ask that you notify us at least 48 hours in advance.
Cancellations or changes made with less than 48 hours’ notice will result in the deposit being retained by the clinic. This helps us manage our diary effectively and offer the appointment time to another patient.
Your deposit may be refunded in the clinic or used towards treatments or products.
Consultation Fees
For free consultations, the £50 booking fee may be refunded after your appointment or used against any booked treatment.
Consultation fees for aesthetic consultations may be used against treatments but are non-refundable.
Consultations with a doctor involving assessment or advice on dermatological concerns, such as moles, acne, rosacea, or other skin conditions, are charged at our standard consultation rate and cannot be refunded or used against treatments.
Please see below for Terms and Conditions of Treatment Packages.
Practitioner Availability
All doctors, nurses, and therapists are fully trained and approved in line with our treatment protocols. While we aim to accommodate preferences, we cannot guarantee continued treatment with a specific named practitioner.
Repeated Cancellations & Non-Attendance
Repeated short-notice cancellations (more than two with less than 48 hours’ notice), or failure to attend booked appointments, will result in a requirement for full payment in advance for future treatments.
This policy ensures fair use of appointment times and respects the schedules of both clinicians and other patients.
Appointment Preparation
Prior to your appointment, you will be advised of any preparation required for your treatment.
Failure to follow the provided guidance may result in:
- Cancellation of your appointment
- Reduced treatment time
- Additional charges, including loss of deposit
Credit/Debit Card Details
Freyja Medical will only retain card details on file where you make an online booking and choose to save your card details, or where you provide card details to pay for a package or service that is paid in instalments over an agreed number of months. In all other cases, card details are processed for one-off payments only and are not retained.
Card details are stored securely in an encrypted format using compliant third-party payment providers. Freyja Medical does not store full card numbers, CVV codes, or PINs.
Where card details are retained, you authorise Freyja Medical to charge the stored card for instalment payments, payments relating to online bookings, any outstanding balances connected to those bookings or packages, and any cancellation or no-show fees where these have been previously agreed. All charges will be made in accordance with our published pricing, instalment, and cancellation policies.
Card details are processed in accordance with UK data protection law on the basis of performance of a contract, legitimate interests in managing payments and reducing failed transactions, and consent where required, which may be withdrawn at any time.
Freyja Medical takes appropriate technical and organisational measures to safeguard your data and complies with Payment Card Industry Data Security Standards (PCI DSS). Card details are stored and processed by regulated third-party payment providers, and Freyja Medical does not have access to full card details at any time.
You are responsible for ensuring that your card details remain accurate and up to date for the duration of any booking or payment plan, that sufficient funds are available for scheduled payments, and that you notify us promptly if your card is lost, stolen, expired, or replaced. Failed payments may result in delayed services, suspension of bookings, or additional charges in accordance with our terms.
You may request the removal of your stored card details at any time by contacting us by email or telephone. Please note that removing card details may affect our ability to maintain an active booking or continue an agreed instalment payment plan, and any remaining balance may become immediately payable unless otherwise agreed.
Treatment Packages
These terms apply to all treatment packages offered by Freyja Medical. By enrolling in a package, you agree to these terms.
Packages may include discounted treatments, complimentary consultations, or additional promotional treatments, as specified at the time of sign-up. Package inclusions, pricing, and available payment options will be clearly confirmed before purchase and may vary by package.
Packages may be paid in full at the time of purchase or, where offered, by monthly instalments using an agreed payment method. Not all packages are available with a monthly payment option. Where instalments apply, payments will be taken automatically. Failure to make payments may result in suspension or termination of the package.
Packages do not operate as credit accounts and do not accrue a cash balance. Benefits are non-transferable, cannot be exchanged for cash, and must be used within the specified validity period. Where instalment payments apply, benefits may be redeemed once the first payment has been successfully received.
Most treatment packages are valid for 12 months from the date of purchase, unless otherwise stated at the time of sign-up. Any unused treatments remaining after the expiry date will be forfeited and cannot be refunded, exchanged, or carried forward.
A minimum of 48 hours’ notice is required to cancel or reschedule a treatment appointment. Where less than 48 hours’ notice is given, or in the event of a non-attendance, Freyja Medical reserves the right to redeem one treatment from the relevant package.
You may cancel a package by providing written notice. Where a package includes complimentary or promotional treatments, these will be forfeited if the package is cancelled and no refunds or cash alternatives will be provided.
If a package is terminated by either you or Freyja Medical due to failed payments, you remain liable for the full outstanding balance. Any treatments already received will be charged at the standard full price, and any remaining balance must be paid in full within 28 days of termination.
Freyja Medical reserves the right to amend these terms at any time. Continued participation in a package constitutes acceptance of the updated terms.
To the fullest extent permitted by law, Freyja Medical’s liability in connection with any package is limited to the total amount paid by you under the package.
These terms are governed by the laws of England and Wales. For any questions regarding treatment packages, please contact Freyja Medical directly.
Gift Vouchers
Please be aware that all gift vouchers purchased are non-refundable.
While they may be redeemed for any treatment or product at Freyja Medical, the value of the voucher cannot be refunded, exchanged, or transferred once purchased.
We encourage recipients to use the voucher towards services or products at their earliest convenience. Please note that all gift vouchers are valid for 12 months from the date of purchase, unless otherwise stated.
Loyalty Programme
Monthly Direct Debit
Customers agree to a monthly direct debit paid into their Clinic account. Payments are taken automatically from the chosen payment method. Missed payments may result in suspension or cancellation of the Plan.
Plan Benefits
Account funds may be used for eligible Clinic services. Bonus privileges depend on the selected Plan level and may change over time. The Plan cannot be used with other promotions or discounts.
Account Balance & Bonus Privileges
Funds may be withdrawn at any time. If a withdrawal is made, the cost value of any bonus privileges already used will be deducted from the account balance. An updated balance will be provided after any adjustment.
Bonus Privilege Eligibility
Bonus privileges can only be redeemed after the first monthly payment is received. They are a one-time introductory offer available only at initial sign-up and cannot be reissued after cancellation and rejoining.
Cancellation
Customers may cancel at any time with written notice. Remaining account funds are retained, but unused bonus privileges are forfeited. Any outstanding balance for used bonuses must be paid.
Changes to Terms
The Clinic may update these Terms at any time. Continued participation in the Plan indicates acceptance of any changes.
(Please ask to see the full terms and conditions for the Loyalty Programme)
Treatment Suitability
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
It is the client’s responsibility to ensure that he or she provides us with all the relevant medical details prior to each treatment.
Children at Aesthetic Appointments
To ensure the highest standards of safety, professionalism, and patient care, we kindly ask that no children attend aesthetic consultations or treatment appointments.
Our procedures require a calm, focused clinical environment where both practitioner and patient can communicate effectively and without distraction. The presence of children may compromise this environment and can also present safety risks due to the nature of medical equipment and treatments used.
For these reasons:
- Children are not permitted in consultation or treatment rooms.
- We are unable to proceed with appointments if a child is present.
- We respectfully ask that appropriate childcare arrangements are made in advance of your visit.
We appreciate your understanding and cooperation in helping us maintain a safe and professional setting for all patients.
Liability
The company will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
For your safety and that of others we ask that you read and adhere to the Safety Guidelines, for your treatment to be carried out.
It is the client’s responsibility to ensure that he or she provide us with all relevant medical details prior to each treatment. The business will not be liable for any damage that occurs because of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Freyja Medical regarding the care of a treated area. Nothing in these terms of business shall exclude or limit the business’s liability for death or any personal injury resulting from negligence.
Your Right to Complain
Beechwood Medical Ltd (T/A Freyja Medical) endeavours to treat all its clients appropriately, compassionately, and fairly. If, however, you have an issue with any matter in relation to your treatment you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help and support you through the process.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within five working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.
If your complaint is treatment related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team. The objective of this is to provide an explanation or a solution to your concerns. The company aims to furnish you with a full written response within 28 working days or where this is not possible, an explanation as to the cause of the delay.
Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. If the complaint is service related this will normally be the Director. If the complaint is of clinical nature this will be the Head of Medical Standards. The complaint will be further reviewed within 28 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.
10% Discount for NHS/Others
10% discount applicable to a single treatment or course of treatments.
Discount can be used on any practitioner led treatments.
Not to be used in conjunction with any other offer or promotion.
Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card.
Validation required when treatment purchased.
Offer available to new and existing clients.
Beechwood Medical Ltd (T/A Freyja Medical) reserves the right to withdraw any offers at any time.
Insurance Handling: Patient Responsibility
At Freyja Medical, we are not affiliated with insurance companies, so it is the responsibility of our patients to manage their own insurance claims. We recommend contacting your insurance provider directly to discuss any potential reimbursement for treatments. This approach allows us to focus on delivering the highest quality of care without the constraints of insurance procedures.
Patient Guide
Our full patient guide can be found on the following link: